FAQ's

Here are some frequently asked questions about our services, and what’s safe for your septic system.

More Questions? Contact us

How much do your services cost?

Septic system repairs and services can range from $249 for an onsite evaluation upwards as maintenance, repair, or replacement components are required and proposed.

There really is no average as it highly depends on the type of service you need.

Do you guarantee your work?

Yes. We support all manufacturer’s warranties on the equipment we sell and install and extend our 20-year Workmanship Guarantee on all installations.

Can I wait to have this fixed?

No. Any septic system issue is progressive and the damage it can cause to your home and health is significant.

Do you offer financing?

Yes. We offer easy financing with low monthly payments and up to 20-year amortization (OAC).


How do I know if my system has failed?

Septic system failure is quite evident – it could be standing water in your drain field, leaking sewage back into your home, a foul odour, and sinks and toilets not draining properly. If you suspect your septic system has failed, call us right away and we will respond promptly, 24 hours a day, 7 days a week.

Do I need an inspection?

Yes. All of the work requires onsite pre-inspection. If you are purchasing a property that has a septic system, a pre-inspection is not required by law but is highly recommended to help you avoid costly issues down the road.

Is this work/repair legal?

Yes. We are a fully licensed and recognized trade. SepTech Canada is a registered service provider, insured, bonded, and certified with extensive documentation provided to every client.

What does ‘Lifetime Warranty’ mean?

Our Lifetime Warranty is valid on the equipment we install that bears this guarantee, assuming that is used for the purpose intended and that it is properly maintained.

Can I do part of a repair now and the rest later?

It depends on the repair. A certified technician will advise you if it can be done in stages or if it’s something that needs to be done completely. Our priority here is safety – we will only agree to do a repair in stages if it can still keep your family and your property safe.

Can you rebuild or relocate my mound/field?

This completely depends on the property and other factors, including how simple or complex the operation is. Drain fields across Canada require permits and we will need to assess the situation before we can decide.

Why is septic service so expensive?

The thing is, it might not be expensive. If you’ve contacted a different septic service provider and they are recommending a full replacement, then you may be wary about the cost. However, a proper site evaluation will lead to proper repair and cost. We know that one of the greatest barriers for homeowners hiring septic services is that they’re scared of the cost. If we can repair your system and avoid a full replacement, we can help you save thousands of dollars instead.

Almost everything in a septic system is repairable, but not all septic service providers focus on repair. The best way to find out the cost is to call us to get an onsite evaluation done so we can recommend the right service.

Why have I never heard of this kind of repair?

Most septic service companies focus exclusively on full system replacements and don’t offer the newest technology that can repair and restore their septic system back to health. Simply put – wastewater management (septic) has evolved and continues to focus more on science and technology and less on plumbing every day. This is what makes SepTech Canada an exceptional service provider – we are the only fully licensed trade and certified company in our industry that prioritizes repair and remediation whenever possible.


Are water softeners bad for
septic systems?

Water softeners have been a topic of contention for years when it comes to their effect on septic systems. Some people are concerned about pH being affected or the salt eroding or etching the tanks. The biggest effect a water softener, iron filter, or other filter has on most septic systems is that they introduce a large volume of water, sometimes up to 150 gallons or more, very quickly into the septic tank. This can cause unwanted mixing in the tank and will reduce the amount of time the contents of the tank are allowed to dwell in the tank for processing, before they’re pushed downstream and out to your drainfield.

One thing to keep in mind is the amount of salt you’re putting into the system. A good portion of the salt used will be consumed by the ion exchange reaction that removes hardness minerals and some metals from your water, but a lot of the salt passes through. This salt can form restrictive layers in your soil, causing the soil to lock up and reduce infiltration rates in the soil. Once the ground has that salt layer, it is permanently affected and at some point it simply may not allow water to pass through, causing problems at the surface. Another big concern with water filtration would be chlorine injection systems. These can dump a large volume of relatively high-strength chlorinated water into your tank, causing problems for the bacterial cultures contained in them. No “good” can come from directing the backwash from water softeners and water filtration equipment into the tank. In many cases it isn’t as bad as it is made out to be, but it is never recommended to drain your system into the septic system.

Is pine sol safe for septic systems?

Any disinfectant is something to worry about when it comes to your septic system. It is interesting to note that we often hear customers saying they feel uneasy, they feel like they’re polluting, if they dump their bleach or disinfectant products onto the soil in the bush — yet somehow they aren’t making the connection that emptying them down your drain is literally putting them into the soil. Given there is no difference in outcome, why risk harming the bacteria in your septic system?

Are bath bombs bad for septic systems?

There are a wide variety of bath bombs available, all with varying ingredients. As always, we recommend “more natural products” when it comes to anything that goes down the drain. If you’re diligent and search out natural products, or even make your own, you should be fine to use bath bombs.

A typical bath bomb would often contain things like baking soda, citric acid, epsom salt, cornstarch, some sort of colouring pigment or dye, almond oil or other essential oils. None of these components, in normal volumes, concentrations, and usage amounts, should have a significant impact on your septic system.

Is drain cleaner safe for septic systems?

Wherever possible, we always recommend using as natural a product as possible. There are enzyme based cleaners that do a good job of clearing clogs. Harsh chemicals may work great on your pipes, but can damage septic tanks as well as the bacteria you need to be thriving in them for proper septic system operation. The best solution to a clogged drain is usually mechanical. Using a snake or an auger to clear blocked lines and accumulations of fat, oil and grease is preferable as that adds nothing harmful to the septic system. It may not be as convenient as dumping a bottle down the drain and hoping it works out, but it is ultimately the safest option for clearing blocked drain lines.

Can you use Flushable wipes with septic systems?

If there is one thing we have to fish out of septic pumps, filters and equipment more than anything, it is “flushable wipes.” These are simply never a good idea to flush down the drain -and yes, this includes those labelled and marketed as “septic safe.” This one is always a no-no.

Is regular CLR safe for septic systems?

The main active ingredients of CLR are lactic acid and gluconic acid. In moderate amounts, used infrequently, these should not have an overall adverse reaction in the septic tank. That said, they can in no way help it. Our best recommendation would be to dump it into the bush where you know it cannot hurt your septic system, and ultimately get returned to nature just as it would be if you flushed it down the drain.

Are Detergents safe for septic systems?

The more natural the better when it comes to detergents. Detergents with harsh chemicals should be avoided when possible. The biggest factors when it comes to laundry are (1) spreading out your loads instead of having “laundry day” and doing several loads back to back, and (2) putting a filter on your washing machine outlet. Polyesters, nylon and other synthetic materials will rinse down the drain with other lint from the laundry cycle. These will never break down in your tank and should be captured with an inexpensive laundry filter available at most hardware stores and online.

What are the Best Laundry Detergents for Septic Systems?

When it comes to cleaning products, we always recommend natural over “chemical” options. Some of the brands we have had good luck with would be Ecos, MealPower by Melaleuca.