1-780-640-1518 service@septechcanada.com

Frequently Asked Questions

How do I know if my septic system is failing?

Symptoms of a failed septic system vary from surfacing effluent in the area of the disposal field, surfacing over the septic tank, strong odours, more lush grass over the disposal field and backed up plumbing and drains. If you are experiencing any symptoms of septic failure please contact us immediately for an assessment. 

A working septic alarm (high water) is an integral piece of equipment to your comfort. A high limit alarm will indicate if there is a problem inside the septic tank and alert you before a sewage backup is realized inside your home.

We install and service septic alarms for all of our valued clients. 

How do I know what kind of septic system I have?

Typically, there are two main categories – conventional and advanced treatment. Within these categories are dozens of variables as every septic system was designed specifically for the property it services. This can include but not limited to type of tank, size of tank, processing, pressurization, drainfeild type, condition and age. 

Knowing how your septic system works starts with knowing what it is. SepTech Canada offers assesment & confidential reporting services to determine the vital aspects, assets and description of your septic system. 

How often do I need to pump out my septic tank?

With a conventional septic system as a general rule, you should ideally have your septic tank pumped out once every three to five years. However, the actual frequency will vary depending on usage and how many people live in your household. Note that pumping out your septic tank too often can actually inhibit the system from working properly as the biological culture needed is eliminated each time and needs to re-establish itself. 

Septic systems with a certified Aerobic Bacteria Generator installed for remediation reduces and often eliminates the need for pumping out the tank. SepTech Canada is proud to be the only certified installer of ABG technology in Canada. 

There's an awful sewer smell in my house, what should I do?

The answer starts with a question – do you have an alarm on your septic system? If not, call for service and we’ll install one for you. An alarm will tell you if you have high water in your septic tank and are in jeopardy of a backup.

Next, confirm that the water in the septic tank is at normal level. If you don’t know, call for service and we will dispatch a technician immediately.

Finally, if you can confirm that the water level is normal in the septic tank – you most likely have one or more dry p-traps in the house. The p-trap is a loop underneath every drain in the house that stops sewer gas from passing into the home, if it is dry there is no barrier. The solution is simple, go through you home and put one litre of water down every drain, run every tap & shower for  bit, and flush every toilet. This should re-fill the dry trap(s) and block the sewer gas.

If any of the solutions above does not cure the problem call for service and we will dispatch a technician to your home. 780.640.1518

Can I use bleach in my laundry or for cleaning?

Chlorine bleach is never recommended for use in households where a septic system is in use. By it’s very nature, chlorine is a disinfectant that kills bacteria – you need healthy bacteria in your septic tank to process the wastewater.

But even worse, the smallest amount of drain cleaner can be terrible. One study found it only takes about a teaspoon of chemical drain cleaner to completely kill the beneficial bacteria in a septic tank.

Look for cleaners and products that have clear labelling that they are safe for use with septic systems.

Is your work guaranteed?

We stand behind our work 100% with a Lifetime Guarantee on remediation projects and extensive warrantees on all installed equipment. At SepTech Canada we are extremely proud of our 5 star service reviews and A+ rating with the Better Business Bureau.

Why Choose SepTech Canada

Satisfaction Guarantee

We stand behind our work 100% with a Lifetime Guarantee on remediation projects and extensive warrantees on all installed equipment.

Industry Leading Tech

SepTech Canada is the exclusive certified installer and consult for many advanced technologies that provide exceptional options for homeowners.

No Obligation Consultation

Our experienced technicians perform on-site assessments to confirm issues and propose solutions for any concerns or problems with your septic system. 

emergency? We are Available 24/7

SepTech Solutions Canada is your trusted source for the best advice, technical knowledge and genuine care for your property and family. We gain your business the old fashoined way – by earning it.

Call Us Anytime: 1-780-640-1518